Deckure Return and Exchange Policy

At Deckure, we want you to be 100% satisfied with your premium wall art. Our Return and Refunds Policy is designed to give you peace of mind while shopping.

1. Return and Exchange Period

eckure.com offers 15 Days REFUND OR EXCHANGE POLICY. After that, we will not offer exchange or refund of your purchased items.

2. Conditions for Returns

To be eligible under our Return and Exchange Policy, your item must be:

Unused and in the same condition that you received it.
In the original packaging.
Accompanied by the receipt or proof of purchase.

3. Damaged or Defective Items

If your wall art arrives damaged during transit, we take full responsibility. Under our Return and Exchange Policy, we will send a free replacement immediately. Please record an unboxing video to help us process your claim faster.

4. Non-Returnable Items

Items on clearance sale or customized wall art (custom sizes/photos) are not eligible for returns unless they are defective.

5.Manage your returns online

If you wish to return the item Contact us on Whatsapp at +92-331-5856777

FAQ’S

How do I start a return?

Simply contact our support team via WhatsApp with your order ID. We will guide you through the Return and Exchange Policy steps.

When will I get my refund?

Once we receive and inspect the item, your refund will be processed within 5-7 business days to your original payment method.

What if I change my mind?

According to our Return and Refunds Policy, we offer exchanges for change-of-mind, provided the item is in original condition.

Is there a restocking fee?

No, we do not charge any restocking fees for valid returns and refunds.